Contact Us
Resources for Working Remotely
Remote Operations will be effective March 19 through May 31 (subject to change). If working remotely is not possible for a particular employee, that employee may receive paid administrative leave.
Requests to work remotely will be requested through the Teleworking Form that can be found here:
[View On-Campus] | [View Off-Campus]
The college will review and assess the information collected and make decisions about continuing teleworking capabilities and needs.
Notice: Campus access is restricted to authorized personnel only with specific justifications to continue critical operations of the College. Requests for access must be approved by the Division Vice President. Bill Comey and Bill Bessette are the only individuals authorized to grant access to campus. To request access for critical operations, please complete this form: ready.csmd.edu/covid-19/campus-access
Telework Access Options
To assist with teleworking, IMT assigned VPN (virtual private network) access to all employees.
VPN enables you to connect to the college network from off-campus, with either a college-owned or personally owned computer, to access files and applications. However, VPN should not be used if it is not needed, as while it is a secure means of connection, it still places additional risk to the college network.
Please visit the IMT website for instructions on using VPN and Remote Desktop Access. The instructions for VPN and Remote Desktop Access are listed under the Employee COVID-19 Ready. A video has also been provided. If you require Remote Desktop Access, please e-mail the Help Desk.
For teleworking security reminders, please click here.
See the chart below to guide you on whether you should use O365 applications, VPN only, or VPN with Remote Desktop:
| I need to... | Application | Method |
| Use e-mail and productivity software | MS Word, Excel, Outlook, Teams, etc. | Use your O365 account via portal.office.com |
| Access Colleague | Colleague UI5 | GlobalProtect VPN |
| Use a locally installed software package on my college desktop computer | Any physically installed software that is not available in any other way but on that computer | Remote Desktop/Remote Access |
| Access files | File Explorer (Finder on Mac) | OneDrive or Teams (preferred) or VPN (non-preferred)* |
| Receive Voicemail as e-mail | Unify Xpressions | Submit a Help Desk request |
*To access files that are currently on your L: drive or I: drive, you will need to first move those files over to OneDrive or Teams when on campus, up to 15GB in size per file. It is highly recommended that you use OneDrive (for files you create primarily for your own use, though they can also be shared) and Teams (for files that you create, share, or edit with an established team or group). Note that it is possible to access the L: drive or I: drive using your VPN connection, but OneDrive or Teams is the recommended method.
How to Access the Intranet Off-Campus
Sign into my.CSMD.edu, click on the Intranet Access button, or click below (you will be asked to login with your my.CSMD credentials):
How to Change Your Voicemail Greeting
- On Campus: Press Messages button on phone.
- Off Campus: Call 301-934-7790, once connected press # to connect your own mailbox.
- Enter your password and press #. Press 8, then 1. Follow the prompts.
For further information on the phone system, click here.
How to Remotely Answer your Desk Phone
All permanent employees will have their new incoming voicemail delivered to their e-mail account. Please check your Junk Mail folder, the voicemail e-mail defaults to the Junk Mail folder.
OSMO is a smartphone app that provides the equivalent of your desk phone functions remotely on your mobile phone, including making calls through the college phone system, so that outbound calls will have the college caller ID. See the IMT Intranet Site for instructions for both iPhone and Android devices.
IMT has notified those who have been provided with access to OSMO. If you have not received an e-mail notification, but should receive access to OSMO, please e-mail the Help Desk (help@csmd.edu).
How to Change Automatic Out-of-Office E-mail Reply in Outlook
Tier 1 employees are considered to be working full-time and will not use automatic reply.
- To change your office reply in Outlook, go to: Desktop Application > then File > Automatic Replies. Follow onscreen directions.
- To change your office reply in Outlook Web App: Click on the gear icon at the top right corner> All settings at the bottom > Mail on the left> Automatic Replies. Follow onscreen directions.
- Please check your work email at least two times a day for CSM status/COVID-19 updates. There may not be any, but please check to be sure. The following email script is provided to help keep our message to the public consistent:
- “CSM faculty and staff are doing our part to help reduce the spread of the coronavirus by practicing social distancing. We are currently working remotely and will reply as best we can. Thank you for your patience and understanding. Be well. [Title] [Name]”
- For the most up-to-date information, please visit ready.csmd.edu/covid-19.
- “CSM faculty and staff are doing our part to help reduce the spread of the coronavirus by practicing social distancing. We are currently working remotely and will reply as best we can. Thank you for your patience and understanding. Be well. [Title] [Name]”
OneDrive Instructions
To access files that are currently on your L: drive or I: drive, you will need to first move those files over to OneDrive or Teams when on campus, up to 15GB in size per file. It is highly recommended that you use OneDrive (for files you create primarily for your own use, though they can also be shared) and Teams (for files that you create, share, or edit with an established team or group). See the link for details.
Zoom Help and Reminders
Zoom is a multi-functional web-based video and telephone conferencing system. The system allows meeting attendees to join via telephone, video, and web. It also allows screen sharing, a white board, and a presentation mode.
How to access Zoom
- There are a few ways to access your CSM Zoom account:
- On campus, use the Zoom icon on the desktop.
- From anywhere, visit http://csmd.zoom.us.
- OR Log into my.csmd.edu and click the "Zoom Video Conferencing" Quick Link.
- Then click Login and you will be prompted to enter your my.CSMD credentials (username/password). Once logged in, you can schedule meetings, assign participants, or join existing meetings you have been invited to.
Security Reminder: All CSM Zoom meetings should be set-up with a password for meetings in order to maintain the integrity of CSM Zoom usage.
View More Zoom Help and Resources
More Resources
IMT Website
Please visit the IMT website (on-campus or off-campus) for helpful information including:
- MS OneDrive Directions; including how to move files to OneDrive.
- How to install and connect to the CSM VPN, and if needed, Remote Desktop.
- Link to Microsoft Training Center, which provides many helpful videos and tutorials.
- Information Security tips when working remotely.
IT Help Desk
Please e-mail the IT Help Desk ( help@csmd.edu) for assistance.
- Help Desk will be available by phone and e-mail during the following hours:
- Monday - Thursday: 7:30 a.m. – 7:30 p.m.
- Friday: 7:30 a.m. – 5 p.m.
- Saturday: 8 a.m. – 1 p.m.
- For other online resources, like help with my.CSMD passwords, Microsoft Office 365, or e-mail, please visit www.csmd.edu/student-services/its-help-desk/