Information for CSM Faculty on Novel Coronavirus

This page will be updated as information changes.

Last Updated: April 1, 2021

Notice: Campus access is restricted to authorized personnel only with specific justifications to continue critical operations of the College. Requests for access must be approved by the Division Vice President. Bill Comey and Bill Bessette are the only individuals authorized to grant access to campus. To request access for critical operations, please complete this form:


The majority of instruction will remain in a virtual environment. In-person instruction will resume only for courses whose learning outcomes can’t be measured or achieved remotely. Your instructors will advise you if this pertains to you and, if so, what the schedule and procedures will be.

Faculty should let their chairs and VPAA know immediately about any sick students. 

An updated resource web page is available on the website for students to be able to access information about the IT Help Desk, myLearning, and online availability for tutoring.


IT Help Desk

The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty, and staff who need assistance with any of CSM's computing, network, and internet resources. 

  • Hours of Operation
    • Help Desk will be available by phone and e-mail during the following hours:
      • Monday - Thursday: 7:30 a.m. – 7:30 p.m.
      • Friday: 7:30 a.m. – 5 p.m.
      • Saturday: 8 a.m. – 1 p.m.
  • If you need assistance, please e-mail
  • For other online resources, like help with my.CSMD passwords, Microsoft Office 365, or student e-mail, please visit

Online Learning (myLearning)

The online learning platform is called myLearning.  All courses use myLearning to post syllabi, take attendance, and post grades. During the coronavirus (COVID-19) pandemic, classes are continuing and will move to the myLearning online platform.  Students should log into myLearning to access your courses during this time.

  • If you need assistance with myLearning, send an e-mail to
  • For immediate assistance, you can use the myLearning Help button to chat or call a representative 24 hours a day, seven days a week. The button is on the myLearning homepage and on the homepage of each course.
  • LMS 6000 is the new training course that was developed to replace past training courses. It is all inclusive of information you will need when it comes to online tools, designing, and developing your online course. This course is required to be taken by all full time and part time faculty. If you cannot locate the course in myLearning, please reach out to DLF so that they may register you for the course.
  • For faculty who would like more information on using the tools in myLearning, we offer the short video course, "Faculty Resources 101."  After you login to myLearning, you will see the “My Courses” list on the right.  Scroll down until you see the “Faculty Resources 101,” and click on it to open the course.  If you do not see this course, please e-mail
  • Students can now self-enroll into the myLearning Student Orientation course using the Discover Tool that is located on the myLearning Homepage navigation bar. For instructions on how to self-enroll into the orientation please click here.
  • If you are experiencing issues with my.CSMD, you can access myLearning through a “back-door” site at and login using your my.CSMD username and password.

Zoom Help and Reminders

Zoom is a multi-functional web-based video and telephone conferencing system. The system allows meeting attendees to join via telephone, video, and web. It also allows screen sharing, a white board, and a presentation mode.

How to access Zoom

  1. There are a few ways to access your CSM Zoom account:
    • On campus, use the Zoom icon on the desktop.
    • From anywhere, visit
    • OR Log into and click the "Zoom Video Conferencing" Quick Link.
  2. Then click Login and you will be prompted to enter your my.CSMD credentials (username/password). Once logged in, you can schedule meetings, assign participants, or join existing meetings you have been invited to.

Security Reminder: All CSM Zoom meetings should be set-up with a password for meetings in order to maintain the integrity of CSM Zoom usage.  

View More Zoom Help and Resources